Privacy Policy

At ETPRSU, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Shenzhen Hengjiakang Network Technology Co., Ltd. (“ETPRSU,” “we,” “us,” or “our”) collects, uses, discloses, and protects your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, contact us, or otherwise interact with our services, we may collect the following types of information:

Personal Information

Depending on how you use our website, we may collect:

Full name
Billing and shipping address
Email address
Phone number
Payment and transaction information
Order details and purchase history
Account login information, if applicable
Information you provide when contacting customer service

We only collect information that is reasonably necessary to provide our products and services.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on our website
Website interaction and browsing activity
Cookies and similar technologies

This information helps us understand how visitors use our website and improve our services.

2. How We Use Your Information

We may use your personal information for the following purposes:

Process and fulfill your orders
Process payments and transactions
Ship and deliver products
Provide customer service and support
Communicate with you about your orders
Send order confirmations and shipping updates
Improve our website, products, and services
Personalize your shopping experience
Detect and prevent fraud, abuse, and unauthorized activity
Maintain website security
Conduct analytics and understand customer behavior
Send promotional communications when permitted by law
Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to our business without appropriate notice or, where required, your consent.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve website functionality and understand how visitors interact with our website.

Cookies may be used to:

Remember items in your shopping cart
Keep you signed in
Remember your preferences
Understand website traffic
Analyze website performance
Measure advertising effectiveness
Provide relevant advertisements

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

4. Sharing Your Information

We may share your personal information with trusted third-party service providers when necessary to operate our business and provide our services.

These parties may include:

E-commerce and website service providers
Payment processors
Shipping and delivery companies
Order fulfillment providers
Website analytics providers
Advertising and marketing partners
Customer service providers
Fraud prevention and security providers

These service providers may only use your information as necessary to provide services to us or as otherwise permitted by applicable law.

We may also disclose information when we believe disclosure is necessary to:

Comply with applicable laws or legal processes
Respond to lawful government requests
Protect our rights or property
Prevent fraud or security issues
Protect the safety of our customers or others

We do not sell your personal information for money.

5. Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not directly store your complete credit card or debit card information on our own servers. Payment information is handled by the applicable payment processor according to its own privacy and security practices.

6. Marketing Communications

If you provide your email address or otherwise opt in to receive marketing communications, we may send you information about:

New products
Special offers
Promotions
Discounts
Product updates
Other marketing communications

You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link included in our marketing emails or by contacting us.

Transactional communications, such as order confirmations, shipping notifications, and customer service messages, may still be sent when necessary to complete your order or provide requested services.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide our products and services
Complete transactions
Maintain business and transaction records
Resolve disputes
Prevent fraud
Comply with legal obligations
Enforce our agreements

When personal information is no longer required, we may delete or anonymize it in accordance with applicable laws.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security of your information.

9. Third-Party Websites

Our website may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

10. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete the information.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is collected and used
Opt out of certain marketing communications
Exercise other rights provided by applicable privacy laws

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before processing certain requests.

12. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these rights may include the right to request information about the categories of personal information we collect, the purposes for which we use such information, and the categories of third parties with whom information may be disclosed.

You may also have rights to request deletion or correction of certain personal information and to opt out of certain uses of your information where applicable.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Brand: ETPRSU
Company: Shenzhen Hengjiakang Network Technology Co., Ltd.
Email: ETPRSU@hotmail.com
Phone: +86 181 2651 0921

Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (GMT+8)

Address:
Room 813, Building 1-2, Yaofengtong Industrial Park,
No. 1, Donghuan 1st Road, Yousong Community,
Longhua Street, Longhua District,
Shenzhen, Guangdong, China

Effective Date: August 25, 2026