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          Refund Policy

          At ETPRSU, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return or refund in accordance with the terms below.

          1. Return Period

          We accept eligible returns within 30 days of the date you receive your order.

          To be eligible for a return, the item must:

          • Be unused and in its original condition
          • Not be damaged, washed, worn, or altered
          • Include the original packaging, tags, and accessories, if applicable
          • Be accompanied by your order information or proof of purchase

          Items that do not meet these requirements may not be eligible for a refund.

          2. Non-Returnable Items

          Certain items may not be eligible for return, including:

          • Items that have been used, washed, worn, or damaged after delivery
          • Items missing original packaging or accessories
          • Personalized or customized products, unless they arrive defective
          • Clearance or final-sale items, where clearly stated at the time of purchase
          • Gift cards
          • Any other items specifically identified as non-returnable on the product page

          3. Damaged, Defective, or Incorrect Items

          Please inspect your order when you receive it.

          If you receive an item that is:

          • Damaged during shipping
          • Defective
          • Incorrect
          • Missing parts or accessories

          please contact us within 7 days of delivery.

          Please provide:

          • Your order number
          • A description of the problem
          • Clear photos or videos showing the issue
          • Photos of the packaging, if the item was damaged during shipping

          After reviewing your request, we may offer a replacement, exchange, or refund, depending on the circumstances.

          4. How to Request a Return

          To request a return, please contact our customer service team before sending any item back.

          Email: ETPRSU@hotmail.com

          Please include:

          Subject: Return Request – [Order Number]

          Please provide:

          • Order number
          • Customer name
          • Item you would like to return
          • Reason for the return
          • Photos, if applicable

          We will review your request and provide return instructions if your return is approved.

          Please do not send products back to the return address shown on the shipping package without first contacting us.

          5. Return Shipping Costs

          Customer-Initiated Returns

          If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, the customer may be responsible for the return shipping cost, unless otherwise required by applicable law.

          Damaged, Defective, or Incorrect Orders

          If the return is due to our error, such as receiving a defective, damaged, or incorrect item, we will provide an appropriate solution and may cover reasonable return shipping costs.

          6. Refunds

          Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

          If approved, the refund will be issued to your original payment method.

          Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

          Depending on your payment provider, it may take several business days for the refund to appear after it has been processed.

          7. Partial Refunds

          In certain circumstances, only a partial refund may be provided, including when:

          • The item shows signs of use
          • The item is damaged after delivery
          • Parts or accessories are missing
          • The item is returned in an incomplete condition

          The amount of any partial refund will depend on the condition of the returned product.

          8. Exchanges

          If you need a different size, color, or product, please contact us first.

          Depending on product availability, we may offer an exchange or ask you to return the original item and place a new order.

          9. Late or Missing Refunds

          If you have been notified that your refund has been issued but you have not received it yet:

          1. Check your bank account again.
          2. Contact your credit card company or payment provider.
          3. Contact your bank, as processing times may vary.

          If you still have not received your refund, please contact us at:

          ETPRSU@hotmail.com

          10. Order Cancellation

          If you need to cancel an order, please contact us as soon as possible after placing the order.

          We will make reasonable efforts to cancel the order before it has been processed or shipped.

          Once an order has been shipped, cancellation may no longer be possible. In this situation, you may need to receive the package and follow our return procedure.

          11. Refunds for Shipping Fees

          Original shipping charges are generally non-refundable, except where the return is caused by our error, a defective product, or where otherwise required by applicable law.

          12. Contact Us

          If you have any questions about our Return & Refund Policy, please contact us:

          Brand: ETPRSU
          Company: Shenzhen Hengjiakang Network Technology Co., Ltd.
          Email: ETPRSU@hotmail.com
          Phone: +86 181 2651 0921

          Customer Service Hours:
          Monday – Friday
          9:00 AM – 6:00 PM (GMT+8)

          Address:
          Room 813, Building 1-2, Yaofengtong Industrial Park,
          No. 1, Donghuan 1st Road, Yousong Community,
          Longhua Street, Longhua District,
          Shenzhen, Guangdong, China