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          Shipping Policy

          At ETPRSU, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process and deliver orders placed through our website.

          1. Order Processing Time

          Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

          Orders are not normally processed or shipped on weekends or public holidays.

          During promotional events, holidays, or periods of unusually high order volume, processing may take additional time.

          Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

          2. Shipping Destinations

          We currently ship orders to customers in the United States.

          Shipping availability may vary depending on the destination address and product.

          If we are unable to ship to your address, we will contact you as soon as possible.

          3. Shipping Time

          Estimated delivery times are as follows:

          Standard Shipping:
          Approximately 5–10 business days

          Please note that delivery times are estimates and are not guaranteed.

          Actual delivery times may vary depending on:

          • Shipping carrier
          • Destination
          • Weather conditions
          • Holidays
          • Customs or regulatory delays
          • Incorrect or incomplete delivery information
          • Unexpected transportation delays

          4. Shipping Costs

          Shipping costs are calculated and displayed at checkout before you complete your purchase.

          From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly displayed on our website or at checkout.

          5. Order Tracking

          Once your order has been shipped, you may receive a shipping confirmation email containing your tracking number.

          You can use the tracking number provided by the carrier to check the status of your shipment.

          Please allow 1–3 business days after receiving your tracking number for tracking information to become available.

          6. Incorrect or Incomplete Shipping Address

          Customers are responsible for providing accurate and complete shipping information when placing an order.

          If you provide an incorrect or incomplete address and the package is returned to us, we may contact you to arrange a reshipment.

          Additional shipping charges may apply for reshipment.

          If the package has not yet been shipped, please contact us as soon as possible so we can attempt to update the shipping information.

          We cannot guarantee that an address can be changed after an order has been processed or shipped.

          7. Delayed or Lost Packages

          Although we work with reliable shipping carriers, delays may occasionally occur.

          If your package is delayed, please first check the tracking information provided by the carrier.

          If a package is shown as delivered but you cannot locate it, please:

          1. Check around your delivery location.
          2. Ask household members or neighbors whether they received the package.
          3. Contact the shipping carrier for additional information.

          If you still cannot locate your package, please contact us and provide your order number and tracking information.

          We will make reasonable efforts to assist you in resolving the issue.

          8. Damaged Packages

          If your package arrives visibly damaged, please take photos of the package and the product before disposing of any packaging materials.

          If the product itself is damaged, please contact us within 7 days of delivery at:

          ETPRSU@hotmail.com

          Please include:

          • Order number
          • Photos of the damaged product
          • Photos of the shipping package
          • Description of the damage

          We will review the situation and provide an appropriate solution.

          9. Delivery Delays Beyond Our Control

          ETPRSU is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

          • Severe weather
          • Natural disasters
          • Transportation disruptions
          • Carrier delays
          • Strikes
          • Government restrictions
          • Holidays
          • Incorrect customer information
          • Other unforeseen circumstances

          We will nevertheless make reasonable efforts to assist customers when shipping problems occur.

          10. Multiple Items in One Order

          If you purchase multiple products in the same order, your items may occasionally be shipped separately depending on inventory availability, fulfillment location, or shipping arrangements.

          You may receive separate tracking numbers for different packages.

          11. Customs, Duties, and Taxes

          For orders shipped internationally, if international shipping is offered, customs duties, taxes, or other import charges may apply depending on the destination country.

          Unless otherwise stated at checkout, any applicable customs duties, taxes, or import fees are the responsibility of the customer.

          12. Contact Us

          If you have questions about shipping or your order, please contact us:

          Brand: ETPRSU
          Company: Shenzhen Hengjiakang Network Technology Co., Ltd.
          Email: ETPRSU@hotmail.com
          Phone: +86 181 2651 0921

          Customer Service Hours:
          Monday – Friday
          9:00 AM – 6:00 PM (GMT+8)

          Address:
          Room 813, Building 1-2, Yaofengtong Industrial Park,
          No. 1, Donghuan 1st Road, Yousong Community,
          Longhua Street, Longhua District,
          Shenzhen, Guangdong, China